top of page

Creative Insights

Our experts share their knowledge and insights to keep you up to date with the latest news, tips and tricks in Occupational Health Care. 

Claire DeWitt

Understanding Communication Styles: Passive, Aggressive, and Assertive

Updated: Nov 16


Communication

Communication plays an essential role in our daily lives, shaping how we connect, build relationships, and solve problems. The way we express ourselves often falls into one of three main communication styles: passive, aggressive, or assertive. Each of these styles impacts our interactions in different ways, and learning to adopt an assertive communication style can lead to more meaningful and effective connections. 


Let’s break down the styles and explore why assertive communication is the most beneficial.


1. Passive Communication


Passive communicators often prioritize the needs of others over their own. This style can be characterized by difficulty in expressing feelings, avoiding confrontation, and going along with what others want, even at personal expense. Common traits include:

  • Soft or hesitant speech

  • Avoidance of eye contact


Downsides: While passive communication may prevent conflict in the short term, it can lead to resentment, unmet needs, and diminished self-esteem.


2. Aggressive Communication


Aggressive communicators express their needs and opinions in a way that disregards the feelings and rights of others. This style can be confrontational and domineering, often making others feel disrespected or defensive. Signs of aggressive communication include:

  • Raised voice or harsh tone

  • Intimidating body language


Downsides: While aggressive communication may get immediate results, it damages trust and can strain relationships in the long run.


3. Assertive Communication


Assertive communication is the balanced approach where individuals express their needs and opinions clearly and respectfully, while also valuing the perspectives and boundaries of others. Traits of assertive communication include:

  • Direct, clear, and respectful language

  • Good eye contact and relaxed body posture


Benefits of Assertive Communication:

  • Builds mutual respect and understanding

  • Reduces stress and promotes self-confidence

  • Leads to more effective problem-solving and collaboration

  • Helps maintain healthy boundaries


Assertive communication fosters a positive environment where everyone feels heard and valued. This approach can transform relationships and contribute to a more constructive dialogue.


How to Work on Assertive Communication: The “I” Statement Technique


One powerful tool from a counseling perspective to help develop assertive communication is using “I” statements. This method helps individuals express their feelings and needs without blaming or criticizing others, which reduces defensiveness and encourages open conversation.


Example of an “I” Statement Format:

  • “I feel [emotion] when [situation] because [reason]. I would appreciate [request].”


How to Practice This Technique:

  1. Identify your feelings: Take a moment to reflect on how a situation makes you feel.

  2. Describe the situation: State the facts without judgment or exaggeration.

  3. Express why it matters: Share why the situation impacts you.

  4. Make a request: Suggest a constructive change or boundary.


Example in Practice: Instead of saying, “You never listen to me during meetings,” try:


“I feel frustrated when I don’t get the chance to share my ideas because I value contributing to the team. I would appreciate if we could find time to hear everyone’s input.”


Conclusion


Adopting an assertive communication style is a powerful way to enhance both personal and professional relationships. By balancing respect for oneself with respect for others, assertive communication promotes confidence, clarity, and mutual understanding. Practicing tools like “I” statements can pave the way for improved interactions, fostering an environment where everyone feels acknowledged and valued.


Here at Creative Therapy Consultants in Kelowna, our Registered Clinical Counsellors (RCC) can work with you to identify your communication style and work on strategies to be a more effective communicator.


Learning to be assertive takes time and practice, but with dedication and the right support, it can make a significant difference in how you connect with the world around you.


Claire DeWitt, MA, BSc | Canadian Certified Counsellor 

Serving Kelowna and the Central Okanagan Area


Comments


bottom of page